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Becoming an e-commerce Centre of Excellence

e-Commerce Centres

Deutsche Post DHL Group (DPDHL Group) is the world’s leading mail and logistics services group, generating revenues of more than €59bn in 2015. Nearly half a million people are employed across the group, which includes over 930 entities across more than 220 countries and territories. Bearing in mind the diversity and vast geographic reach of the business, treasury has a major role to play in facilitating growth, whilst also responding to changing demands created by emerging business models such as e-commerce, as Carola Schmitz Becker, Head of Cash and Banking at DPDHL Group, explains.

Key Points

  • After a period of acquisitions, DPDHL Group embarked on a process to centralise, standardise and automate treasury activities, including establishing an in-house bank
  • Aiming to become the preferred banking partner for all its entities, the Group drew up its Strategy 2020, which includes a focus on e-commerce to increase sales and improve customer experience, as well as on growth in emerging markets
  • Payment service providers were appointed to provide global coverage, and this process is ongoing
  • The author outlines the benefits  the centralising programme has brought to the Group’s entire cash management cycle, as well as to payment methods, and emphasises the ability of treasury to make a strategic contribution to the firm and become a specialist partner to the wider business

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Written by:


Carola Schmitz-Becker

Deutsche Post DHL Group

This article is available as part of an extensive case studies collection: Cash & Liquidity Management Series

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